Booking process

1. After contacting us to confirm the dates are available, and answer any specific questions you might have, you send us 30% deposit (50% for longer stays and peak dates) on booking to reserve your dates. You can pay via bank transfer (either sterling to our UK account, or Euros to our bank in Chamonix), cheque or PayPal.

2. You would then fill in our online booking form , and confirm our terms and conditions. The booking is then confirmed and we send you a receipt.

3. The balance is due two calendar months before your holiday, and we then send you an information pack with full directions and maps, welcome meeting details, information about the chalet and surrounding area, restaurant recommendations etc etc.

4. A few days before your holiday we send you a text with the important details (e.g. key safe combination), so you have everything you need in your phone. We send another text with useful Chamonix phone numbers. We also text you beforehand to arrange a convenient time for the welcome meeting, where we can answer any questions you might have, and also take bank card details as a security deposit.You can be met at the chalet if you prefer, or you can get the keys from the safe and settle in first.

5.Key return is very straightforward, just leave them in the key safe and have a safe trip home!

 

Some booking Q & As:

Why a bigger deposit for longer stays?
As a large chalet, we generally book a long way in advance, as people need to coordinate travel arrangements. Booking a year ahead is not uncommon and we would estimate 4-5 months in advance is normal.  A single week due to cancellation two months in advance can normally be filled, in which case we would refund the deposit minus any reduction we have to give in order to fill the week and a small charge for admin. Filling two, three or four weeks due to late cancellation is much more problematic, so now we charge more deposit for these as the risk to us is higher in case of late cancellation – and two months in advance is very late for us! Similarly, people generally plan peak weeks well in advance for large parties, and a late cancellation is difficult to fill.

Why aren’t short breaks reduced pro rata?
It’s a big place, and to turn around the whole chalet, garden, sauna, change the bed linen, robes and towels, change the hot tub…it takes much the same amount of time and effort for a short break as a full week. Also a short break is typically a weekend, which knocks out a full week on either side. So we rarely have them available in peak season.