Terms and Conditions

You can see a quick overview of the booking process here.

The Agreement

Below we set out the main terms and conditions under which we offer Chalet la Forêt for your holiday. The agreement is set out to clarify our obligations to you, your obligations to us, and in the very unlikely event of any disputes, we will use this document as a basis for any resolution.

Please read it carefully before confirming your booking and ensure that it conforms to your understanding of what you expect from the holiday rental.

Essential Definitions

“Rental Period” The period begins at 16:00 on the agreed start date of the booking and ends at 10.00 on
the agreed final date.
“We” or “Us” Martha Tullberg and Nicholas Meek
“You” The person named on the booking form who will take singular responsibility for the entire party for the entire Rental Period.
“The Chalet” Chalet la Forêt, Les Praz, Chamonix Mont-Blanc

The Understanding

What We offer
We will provide a clean, well maintained holiday property suitable for the number of people on the booking form.

Specifically, within the Chalet: Bedding and towels will be of good quality and freshly laundered. Kitchen items supplied will be good quality, and be serviceable.
The property will be well stocked with sufficient crockery, cutlery, glasses and cooking appliances in good condition. Any additional items advertised on our website will be available (unless otherwise advised). The Hot Tub will be regularly maintained.

We will ensure that all utilities (including, but not limited to gas, electricity, water, internet and phone) are connected and that all bill payments are up to date. We will not be liable to You for any defect or stoppage in the supply of public services, beyond our control.
The property will be available for occupation from 4.00pm on the start date of the booking until 10.00am on the final date, unless agreed otherwise in writing.
Housekeeping service of a thorough clean between tenants is included in the Rental price.
At any time prior to the commencement of the rental, we will respond to any queries You may have in a timely and professional manner.
Once a reservation has been accepted by Us, we will set out clearly and in writing the timetable of payments, the amounts and the dates by which they should be received.

We love dogs and cats, but regret that we don’t accept pets at the chalet.

Your part of the deal:

You will pay Us the agreed rental fee as follows: 30% of the total rental fee is payable upon booking. The booking cannot be considered accepted until this is received by Us. Two months before the start date of the Rental Period, You will pay Us the balance. Delay in any payment will constitute cancellation by You of the booking.

You acknowledge that the Chalet is a private holiday home which is used frequently by the owners and is maintained to a standard that We, as owners consider suitable for personal use.
While You occupy the Chalet, You will be responsible for maintaining the property, furniture, finishings and equipment in the same state as You find it at the commencement of the Rental Period and will indemnify Us against any loss or damage caused by Your negligence in excess of the security deposit referred to in Paragraphs 15 to 18.
You will without delay report to Us or our local representative any defects in the property or breakdown in the equipment, plant, machinery or appliances in or on the property, and arrangements will be made for repair or replacement as soon as reasonably possible.
You will not exceed the maximum occupancy permissible. All occupants must be named on the booking form.
Please ask us if you wish to invite visitors, as we need details for insurance purposes.
The Chalet is not an event venue and large parties (over 10 additional guests including children) are not permitted.
You will not use our internet connection for any activities illegal under French law, such as downloading copyrighted material, filesharing or torrents, and you will ensure no-one in your party does either.

You will keep us informed of any information about your booking that we should be aware of.
You will not act as an agent to a third party with respect to your booking.
You will allow maintenance personnel, cleaning staff, the Owners and the Owner’s representative reasonable access to the property for the purposes of repair and maintenance.
You will not smoke inside the Chalet, and You will ensure that no one else in your party does either.

General terms and Conditions

Security Deposit
When You arrive at the chalet, You will also provide us a deposit of 400 euros, payable by credit or debit card, against any undue damage or serious loss or breakage incurred during your stay. Excessive cleaning will be charged for at cost.

Should we need to retain any of these funds, we will notify You in advance and You will have the opportunity to consider the matter.
The sum reserved by this clause shall not limit your liability to Us in the event of major damage. If the security deposit is insufficient, You agree to complete the sum owing on presentation of invoices.
For cancellations received more than two months before the commencement of the Rental Period the deposit will normally be forfeited in full.

For cancellations received less than two months before the commencement of the Rental Period all monies (except the security deposit referred to in Paragraph 15) will normally be forfeited. However, We will make best efforts to re-let the Rental Period and any monies received
by Us for rentals for this period will be used to make repayment to You.
Repayments may be reduced by any out of pocket expenses incurred by Us in finding alternative guests, and will include any additional advertising costs, any late booking discount and any reduction in rentals paid for a shorter booking during this period.

If for any reason the booking is cancelled by Us, all money paid by You to Us including the deposit will be refunded to You immediately.
All cancellations must be made in writing.


The Booking Process

This is a private rental by owner, so we prefer not to offer an automated booking system. While this is deliberately set up to help both You and Us feel more comfortable, it may feel like a few extra steps in the process but it’s all quite painless. The minimum steps are defined below. We are always happy to consider adding in additional steps as required.
1.”Enquiry Submitted”
You will contact Us (by any suitable means) in order to check the dates, price and availability. Notwithstanding any public or published availability or price charts, we do require that You request confirmation in case we receive competing requests that we are unable to publish in time.
2.”Enquiry Accepted”
We will respond to every enquiry, and if we are able to offer the accommodation as requested or any mutually agreeable variant thereof, we will confirm the price, the Rental Period and we will also set out a timetable for the acceptance of this offer. In the event that this timetable is not adhered to, we will consider the enquiry null and void. We also reserve the right to decline any enquiry without specifying a reason.
3.”Booking Submitted”
You will complete a booking form either on-line or on paper and submit this to Us within the timetable defined in step 2. You will also send a deposit of 30% of the total rental price as defined in step 2 above. If the booking is submitted less than 10 weeks prior to the start of the Rental Period, then You will send the amount set out in the Final Payment below.
4.”Booking Accepted”
We will acknowledge receipt of booking form and once we are satisfied that we have received the appropriate funds, we will confirm the reservation for the agreed Rental Period. At this stage We are obliged to keep those dates exclusively for You, and to fulfil all other obligations set out below.
5.”Final Payment”
You will send the balance of the payments no later than 10 weeks prior to the start of the Rental Period.
6.”Booking Confirmation”
We will acknowledge receipt of final payment and once we are satisfied that we have received the appropriate funds, we will also send You comprehensive details for access to the property, including but not limited to arrangements for the keys and map/driving instructions.

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